Contact Us & FAQ
Phone: (312) 988-1996
Hours: 9:00 am - 6:00 pm CST.
If you send us a message or email, please include your name and order number if it applies to your question to help us respond to you in a timely manner.
What is your warranty? : UCW has a 14 days non DOA Guarantee. If you run into an issue, please just send us an email and we will take care of you as soon as possible.
How soon do you ship? : Your item will be packed and shipped within 3-5 business days of the order. This does not include estimated carrier shipping times. Once it has been dropped off at the carrier we do not have control of the speed of delivery.
What do I do about customs/ import duties? : International customers are responsible for all import duties and customs fees.
What is your return policy? : We accept returns within 14 days. Customer is responsible for returning computers to UCW in the condition they received them in. Upon receipt of the return you will be refunded the purchase price of the item only. Shipping is not covered for returns. Returns must be started within 14 days of receipt of product. Additional money paid for express shipping is non-refundable. There is a 15% restocking fee for returned items.
Do you do custom builds/ orders? : At this time we do not do any custom builds by request.
How do you calculate shipping prices? : We charge exact pricing for shipping. Not a penny more. Sometimes the rate quoted is inaccurate and if the price paid is too high, you will be refunded. If the price paid is too low, we cover the difference. We set our prices to be among the lowest around INCLUDING shipping. What you pay for shipping is what we pay.
What if I want more than one item? : We will do our best to get your purchase into one box, but if the item cannot be shipped safely that way we will contact you for the additional shipping costs of multiple boxes. This can happen more frequently with multiple tower purchases.
Do you have bulk purchasing rates? : Yes, but please contact us so we can get the details of your needs and quote you directly. Bulk rates are specifically a pallet of computers or more.