Contact Us & FAQ

Phone: (312) 998-1996

Hours: 9:00 am - 6:00 pm CST.

If you send us a message or email, please include your name and order number if it applies to your question to help us respond to you in a timely manner. 

 

What is your warranty? : Everything is as-is now that we are shutting the company down.

What is your return policy? : We are shutting the shop down at the end of march 2024. All sales are final. 

What sort of condition can I expect? : Unless otherwise specified, these are used items and can have scratches and/ or light dents. These sort of things do not impede the functionality of the machines, but are priced to reflect potential cosmetic issues. 

How soon do you ship? : Your item will be packed and shipped within 3-5 business days of the order. This does not include estimated carrier shipping times. Once it has been dropped off at the carrier we do not have control of the speed of delivery. 

What about shipping insurance? : Every package comes with $100 of prepaid shipping insurance coverage. If your order ships via USPS first class, there is no insurance. If something happens in transit, you will only refunded what you are insured for as we do not have any control over what happens to an item once it leaves our hands. You should have an option to add more if you like at checkout. If you have an issue adding insurance to an order, please let us know and we will get you pricing on additional shipping insurance. We are not responsible for lost or stolen packages, so we do encourage our customers to insure them properly and/ or add signature confirmation to their orders for additional protection. Orders are combined when possible, so please make sure you are insured correctly.

Can I use a shipping forwarding service? : We do not under any circumstances ship to forwarding services. Unfortunately the simple issue is that the sheer amount of fraudulent purchases made through those addresses makes shipping to them impossible to do safely. We value your online safety and only ship direct to the consumer.

What do I do about customs/ import duties? : International customers are responsible for all import duties and customs fees.